Using Artificial Intelligence to Combat Misinformation about COVID-19

On March 5-6, 2020, in the midst of the global COVID-19 crisis, New Voices held its semi-annual meeting to discuss this public health emergency and the role of the scientific community in mounting an effective response.


We recognize that scientists and health professionals must be prepared to step up, in this moment, and answer the call to help America and the world respond to this crisis. 


The "Jennifer" chatbot was designed as a proof-of-principle AI system to learn if public information from reputable sources can be more quickly and effectively organized and shared. The information "Jennifer" provides is not medical advice.


The chatbot relies on a repository of Frequently Asked Questions (FAQs) gathered from reliable resources including the Centers for Disease Control and Prevention, the World Health Organization, the University of Washington Bothell, and Federation of American Scientist.


These FAQs are then curated by top medical experts on daily basis with updated information to existing questions and added FAQs learned by Jennifer from user interactions.


Jennifer currently supports questions in English with limited support to Spanish and Chinese. 


We were able to build and deploy the version of Jennifer in less than a day by leveraging Juji (https://juji.io), a AI start-up that specializes in developing and packaging deep AI technologies in radically simple solutions with responsible and empathetic AI helpers.


Interact with Jennifer on our Facebook Page or in the wild.


The "Jennifer" chatbot was designed as a proof-of-principle AI system to learn if public information from reputable sources can be more effectively organized and shared. The information "Jennifer" provides is not medical advice. Jennifer does not provide original information about COVID-19 but rather accesses publicly available information and resources from reputable health organizations such as the Centers for Disease Control and the World Health Organization.


If you have a pressing medical issue or if you need specific health advice you should contact a healthcare provider.


New Voices does not accept any responsibility for any loss, damage or inconvenience arising as a consequence of the use or the inability to use the information, data or functions of the chatbot. New Voices accepts no liability for any loss, damage or inconvenience of any kind resulting from an error, defect or inaccuracy emerging from the content of linked websites. Any external internet sites to which Jennifer enables access should not be taken as an endorsement of any kind or any association with its operators.

New Voices is a diverse group of mid-career scientists, engineers, and health professionals working collectively to improve access to evidence-based information and to make advances in how the public accesses scientific information. Learn more at: www.NewVoicesNASEM.org


Juji, Inc. is a Silicon Valley technology startup developing deep AI technologies and packaging them into one-stop platforms to build, deploy, and manage powerful chatbots. Learn more at: juji.io

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